The Language of Banking
A BANK ACCOUNT ~4 min
Alison Finch has recently moved to the town of Chatsworth. She has just opened a new current account with the local bank, the Royal Chatsworth Bank. Because her annual income is over £30,000 Alison is eligible for a GOLD account. This is a current account which offers some privileges.
The bank has given a leaflet to Alison which explains the GOLD account. The front cover of the leaflet appears below. Read the information it gives to customers and do the exercise on the next page.
SERVICES
Speaking & Writing for this topic
Two short tasks scored against TOEFL rubrics. The prompt is generated for this topic — use the vocabulary you have just studied.
USING YOUR NEW ACCOUNT ~25 min
a day at ATM machines
when you buy travel tickets using your GOLD account card
A customer has telephoned the bank to ask for more information about the leaflet. An employee of the bank is explaining it in more detail. For each of her statements below, find the phrase from the leaflet which matches it.
Statement Phrase from leaflet Example: ‘You are covered worldwide. You may claim up to £4 million towards the cost of emergency medical treatment abroad and the cost of returning you home.’
Automatic travel insurance when you buy travel tickets using your GOLD account card.
a ‘We have a very straightforward, easy to use website. You can check your balance 24 hours a day and print off your current statement.’
b ‘All calls will be charged at local rates wherever you ring from in England and Wales. Our staff are there to speak to you whenever you need to.’
c ‘This number will be sent to you when you open your account. If you want to change it you can do so at any branch or at one of our ATM machines.’
d ‘This service provides information only. Please note that it cannot cover your legal costs or represent you in court.’
e ‘If you wish to go into the red by more than this amount please contact us for details of our interest rates for GOLD account customers.’
f ‘Borrowing for any reason, from buying a car to consolidating all of your debts, is quick and easy. You will have a decision within 15 minutes of making your application and if you are successful the money will be available to you the same day.’
Preposition bank
• to make a telephone call from a certain number ‘I have two accounts with the Bank of Scotland.’ • to be eligible for something or place ‘Hello, I am calling from Chatsworth.’ • to have a decision within a certain period ‘You are not eligible for this type of account as you don’t earn enough.’ • to make a withdrawal from a bank account ‘I’II let you know my answer within the next week.’ • to go into the red ‘I withdrew £100 from my account this morning.’ • to be covered by an insurance policy ‘My account has gone into the red by £48 because I had to pay my gas bill and didn’t have enough money in my account.’
‘If I am ill when I am abroad the bill will be covered by my insurance.’
Collocation bank
account • to cover your legal from a bank account • to consolidate your insurance policy • a loan application • interest rate(s)
application for something costs • loan rate(s)
debts
10 minute crossword. This crossword contains some important financial vocabulary. Complete as much of the crossword as you can in 10 minutes. You may use a dictionary.
Across Down
2. If a borrower does not make the repayments as agreed when he or she takes out a loan, the bank will eventually deem that borrower to be in (7) 7. I need a loan. However, I want to borrow money as cheaply as possible. I will compare the offered by my bank with other High Street banks before I make an application (8, 4) 8. Not many people pay for things by writing a these days, as most people prefer to pay by direct debit (6) 9. I took £100 out of my account yesterday. I made this at an ATM machine (10) 10. The total amount of money that a person receives in a month from salary and other things. The opposite of outgoings (6) 11. The amount of money that you have in your bank account is formally known as your (7) 13. How much money are you planning on from your bank to buy a new car? (9) 14. In order to process your loan I need to ask about your . Are you married, single or divorced? (7, 6)
1. If I run out of money towards the end of the month I usually put any purchases I need to make on my (6, 4) 3. I am pleased to tell you that your loan application has been and the money will be in your account today (8) 4. Please note that you are in arrears on your loan and interest is
day by day (8) 5. If you would like to know more about the bank’s special offers to new customers, please make an appointment to speak to someone at your local (6) 6. The bank’s customers receive a every month giving details of all activity on their current account (9) 7. I am repaying my loan in equal monthly (11) 12. The opposite of borrower (6)
Speaking & Writing for this topic
Two short tasks scored against TOEFL rubrics. The prompt is generated for this topic — use the vocabulary you have just studied.
AN EMAIL FROM THE BANK ~11 min
Alison Finch has received this email from her bank. It talks about the problem of identity theft. Some of the words in the text are underlined. Match the underlined word or phrase with the definitions provided.
Underlined words from the email Definitions
| # | Phrase | Definition |
|---|---|---|
| (*) | to steal means to… | …stop something or to make something void. (1) |
| a | to obtain means to… | …document a customer receives from a bank giving details of payments in and out of their account. (2) |
| b | goods are… | …take something that belongs to someone else. |
| c | to be legitimate means to be… | …piece of business. (3) |
| d | a property is a… | …claim or to declare that something is true. (4) |
| e | to cancel means to… | …get possession of something. (5) |
| f | to check something means to… | …piece of paper that proves that I have paid for something. (6) |
| g | a bank statement is a… | …building (for example, a house). (7) |
| h | a transaction is a… | …things that are made to be sold. (8) |
| i | to purport means to… | …real, genuine, lawful. (9) |
| j | a receipt is a… | …look at the details of something and make sure they are correct. (10) |
LISTENING
Alison Finch has decided to apply for a loan with the Royal Chatsworth Bank. Listen to her interview with her account manager and complete this page of Alison’s application form.
LOAN APPLICATION Thank you for choosing to apply for a loan with the Royal Chatsworth Bank.
To apply online you need:
• To have a regular income and be aged 18 or over • To have a bank account in England or Wales that can pay direct debits • To be a permanent resident of England and Wales
Speaking & Writing for this topic
Two short tasks scored against TOEFL rubrics. The prompt is generated for this topic — use the vocabulary you have just studied.
SECTION 1: LOAN DETAILS ~2 min
Purpose of the loan:
Loan amount: Repayment period:
Speaking & Writing for this topic
Two short tasks scored against TOEFL rubrics. The prompt is generated for this topic — use the vocabulary you have just studied.
SECTION 2: APPLICANT DETAILS ~3 min
Date of birth: Email address:
Number of dependant children: Marital status:
Type of application: (single or joint)
Have you been known by any other name (inc. maiden name) in the last 5 years? YES/NO
Speaking & Writing for this topic
Two short tasks scored against TOEFL rubrics. The prompt is generated for this topic — use the vocabulary you have just studied.
SECTION 3: CURRENT ADDRESS DETAILS ~2 min
House name/number: Post code:
Residential status: (tenant or owner)
Time at current address: (years and months)
Home telephone:
Mobile telephone number:
Speaking & Writing for this topic
Two short tasks scored against TOEFL rubrics. The prompt is generated for this topic — use the vocabulary you have just studied.
THE LANGUAGE OF CONTRACT ~18 min
Here is an extract from an agreement. It is a small part of the contract that Alison Finch has with her bank to use online banking services.
1. SECURITY MEASURES 1.1 The Customer is responsible for acting in accordance with all security procedures and for making sure that any other Users you have authorised also (a) with all security procedures.
1.2 The Customer must take all reasonable steps to keep their Password secret and must not (b) it to anyone else including family members, Bank staff or anyone on our 24-hour helpdesk.
1.3 If the Customer or any User authorised by the Customer thinks that a Password is known to someone else they must (c) the Bank immediately. The Bank will temporarily (d) the Customer’s use of the Online Service until a new Password has been created. The Bank will try to resume the Customer’s use of the Online Service as soon as we possibly can.
2. CARRYING OUT YOUR INSTRUCTIONS 2.1 The Customer can (e) other Users to use the Online Service. The Bank does not need to get further authorisation or confirmation from the Customer.
2.2 The Customer will not be liable for instruction(s) from themselves or a User under the following circumstances:
• the instruction(s) are received after the Customer has informed us that the Password is known to someone else • the instruction(s) were given as a result of some breach of security that the Bank does not (f) to the Customer or a User • the security codes have been breached due to the actions or negligence of the Bank.
2.3 The Customer will be liable for instructions in all other cases.
2.4 Once the Customer or a User has given an instruction it is not possible to (g) or otherwise withdraw it. If circumstances should occur where the Bank (h) it reasonable to try to reverse or otherwise (i) invalid an instruction then the Customer will pay any related costs.
2.5 The Bank may not be able to (j) a transaction immediately. If you need to be sure that an instruction has reached us or the time when it is carried out is particularly important the Customer should call the 24-hour number which was provided with their account details.
You will see that some of the words in the agreement start with a capital letter. This is because they are defined terms. They are words that are given a precise definition at the beginning of the agreement. Match these defined terms from the agreement with the definitions given below.
a means the secret word or combination of a word and a number known only to a user which is used to confirm their identity and which gives access to the service.
b means the system that allows customers to give instructions about their bank account using their computer.
c means you, the client, the person who holds the account with the bank.
d means any other person you may have given permission to use the service.
e means the organisation registered as ‘The Royal Chatsworth Bank’.
Now complete the extract from the loan agreement on the previous page with one of the following words.
| # | Phrase | Definition |
|---|---|---|
| a | b c | d e |
| f | g h | i j |
Read the loan agreement again and find the relevant clause or clauses that deal with the following situations.
a A customer has telephoned the bank to say that he has lost his wallet in central London and the wallet contained his password. Money is transferred out of the customer’s account four hours later. The customer says that the bank is liable for this.
Relevant clause?b A customer buys some music goods online and then decides the same day that he doesn’t want to buy them after all. The customer calls the bank to cancel payment but the bank says that it’s not possible. The customer then demands that the bank refunds £30 for the unwanted goods.
Relevant clause?c A customer wants a payment to be made urgently to pay for some goods she wants to buy for her business.
She authorises payment for the goods online, confident that payment will be made quickly because the system has always been fast before. Unfortunately, the seller of the goods doesn’t receive the payment on time and sells the goods to someone else. The customer is furious and demands compensation from the bank.
Relevant clause?Collocation bank
• to be authorised by someone to do something ‘I am authorised by my head office to give you a few more days to pay.’
‘The password for my email account is a combination of letters and numbers.’
‘Was the information known to anyone else except you?’
‘We will not be liable for any car that is left in the car park of the bank.’
• to be regstered as a particular company name
‘Her company is registered as Mitchell Holdings plc.’
‘I’m afraid that under the circumstances we will have to refuse you the loan.’
• to behave in accordance with something
‘I attribute the success of the bank to our customer care service.’
‘The bank’s legal department must draft the contract in accordance with English banking law.’
‘I am writing to inform you that interest is accruing on your overdraft at the rate of 18%.’
Speaking & Writing for this topic
Two short tasks scored against TOEFL rubrics. The prompt is generated for this topic — use the vocabulary you have just studied.
THE REGISTER OF LETTER WRITING ~11 min
Alison Finch has received this letter from her bank. Unfortunately, she hasn’t made all of her loan repayments. The words that are underlined in the letter are too informal. Complete the same letter on the next page by choosing a better word or phrase from those in the blue box.
The Royal Chatsworth Bank 1 St Joseph’s Square Chatsworth CH1 2DD 20th May 20XX Ms Alison Finch 39 Belle Vue Avenue Chatsworth CH5 9QJ Dear Ms Finch Your loan account: Ref FIN/790R/000932RCB I am writing to (a) tell you that your loan account with this bank, account number as provided above, has (b) got late in its payments.
As you were aware when you (c) got this loan for £6000 in January of this year you agreed to pay back the total amount over a period of 36 months in monthly (d) parts of £186.11 by direct debit from your current account. The bank has been unable to (e) get your monthly payment for the last two months as there have been insufficient funds in your current account.
Please note that interest is (f) growing on this outstanding amount and that the rate of interest (g) demanded by the bank on this outstanding amount is higher than our (h) normal rate.
Despite a letter to you earlier this month I see that we have received no (i) answer from you. If we do not hear from you within seven days of the date of this letter you will be deemed by the bank to be (j) not going to pay at all. The bank will then follow its usual recovery procedures through our legal department.
Yours sincerely
Michael Rose (Account Manager)
The Royal Chatsworth Bank 1 St Joseph’s Square Chatsworth CH1 2DD 20th May 20XX Ms Alison Finch 39 Belle Vue Avenue Chatsworth CH5 9QJ Dear Ms Finch Your loan account: Ref FIN/790R/000932RCB I am writing to (a)you that your loan account with this bank, account number as provided above, has (b).
As you were aware when you (c)this loan for £6000 in January of this year you agreed to pay back the total amount over a period of 36 months in monthly (d)of £186.11 by direct debit from your current account. The bank has been unable to (e)your monthly payment for the last two months as there have been insufficient funds in your current account.
Please note that interest is (f)on this outstanding amount and that the rate of interest (g)by the bank on this outstanding amount is higher than our (h)rate.
Despite a letter to you earlier this month I see that we have received no (i)from you. If we do not hear from you within seven days of the date of this letter you will be deemed by the bank to be (j). The bank will then follow its usual recovery procedures through our legal department.
Yours sincerely
Michael Rose (Account Manager)
Speaking & Writing for this topic
Two short tasks scored against TOEFL rubrics. The prompt is generated for this topic — use the vocabulary you have just studied.
USING YOUR KNOWLEDGE ~12 min
Collocation review Complete these sentences with a collocation that you have seen.
a If you need a new bank account I suggest you one with the Royal Chatsworth Bank, as it is a very efficient and reliable organisation.
b What of interest does your bank charge its customers for a business start-up loan?
c I have an application for a loan but I don’t know at the moment if my application has been successful.
d I must go to an ATM machine immediately to some money. At the moment I have nothing in my wallet!
e When I am at the ATM machine I will the balance of my account as I am not sure how much money I have in there at the moment.
f My bank offers a very wide of services, including telephone banking.
g The legal helpline that my bank provides will give me advice but it will not my legal costs.
h I have a lot of debts and I am thinking of them into one large loan that I can pay off over a long period of time.
i My bank does not always a transaction immediately and I have to call the bank if I want to make sure that something has been done.
j I a loan two years ago but I fell into arrears when I became unemployed.
Vocabulary review Complete these sentences with a word that you have seen.
a My bank has over 500 in cities and towns all over England.
b I need to ask my bank if I can have an facility on my bank account. I need some extra money for a few months but I don’t want a loan.
c If you use internet banking it is important that you never tell anyone your or else that person could access your account online.
d The bank all customers’ use of online banking for a few hours yesterday but the service resumed after two hours.
e I am in arrears with my loan payments and interest is on the outstanding amount.
f I am repaying my loan in of £250 per month.
g If you do not repay your loan as agreed, the bank can decide that you are in , which means that the bank thinks you do not intend to repay the money that you owe.
h My bank a very high rate of interest on arrears.
i My bank account went into the for a while last year but I paid the money back quickly as I hate being in debt.
j My bank sends me a to my home address every month. This document tells me what has gone into my bank account and what has been paid out.
Preposition review Complete these sentences with the correct preposition.
a Last year I opened an account Lloyds Bank.
b Yesterday I withdrew £100 the ATM machine on Cambridge High Street.
c My bank has written to me to say that I am not eligible a loan.
d What is your date birth and what is your marital status?
e How long have you been your current address?
f I am authorised my company to withdraw cash for my expenses.
g I am paying a very high rate interest on my loan and I am thinking of transferring my business to another bank.
h I am paying back my loan a period of five years.
i If we do not hear from you seven days we will deem you to be in default.
j The bank will follow its usual recovery procedures our legal department.
Speaking & Writing for this topic
Two short tasks scored against TOEFL rubrics. The prompt is generated for this topic — use the vocabulary you have just studied.
HIGHER LEVEL PRACTICE ~12 min
Read the text below and think of the word that best fits each space. Use only one word in each space. Write your answers in the box below. There is an example at the beginning (*).
The Services offered by banks Current accounts Most banks offer customers a range of current accounts to choose from. A customer enters into a contract with the bank and must agree to the bank’s terms and conditions that regulate their particular current account. Most people need a current account for day-to-day transactions such as paying bills or (*)money from a cash machine. In many countries, the majority of people have their salary paid directly into the bank and they pay their bills by automated payment. There are usually no bank charges for transactions if your account is in (1). However, if you have an overdraft your account can be described as being ‘in the (2)’ (as opposed to ‘in the black’) and the bank may charge you for services such as paying bills. As well as offering current account facilities, most banks offer various other services to their customers.
Loans When bank customers want to (3)out a loan, they need to find a borrowing arrangement that suits both their circumstances and their budget. Loans are usually repaid over a specified period of time, by paying a certain amount each month. Some banks allow a borrower to delay the first repayment for a few months, although after that the loan will have to be paid in equal monthly (4)over the agreed period of time. Any customer who chooses this option involving a ‘repayment holiday’ at the beginning of the repayment period should be aware that the bank charges (5)on the loan from the day that the bank deposits the money borrowed into the customer’s account. If a customer already has a current account with the bank, the application process is easy. He or she can usually apply for the loan online, or call into the local (6)of the bank and speak to one of the staff who works there.
Travel money When you travel abroad you will usually need to change your money into a different (7). The exception is travellers who are from those European Union countries who are able to use the Euro in several member states. Before choosing a bank or a bureau de change to exchange your money, it is a good idea to check the exchange (8)as it may vary a great deal between different banks and you can lose money if you don’t shop around for a good deal.
Internet banking Internet banking gives you access to your account 24 hours a day. You can use it whenever you want to check your (9), which is the amount of money that you have in your account. You can also use it to make bank (10)online if you need to move money from one account into another. Most customers regard internet banking as being secure and easy to use.
Example (*) withdrawing (1) (6)
(2) (7)
(3) (8)
(4) (9)
(5) (10)
Read the following extract from an agreement. The missing words are in the blue box below. For each gap choose the word which best fits into the space from the options provided. Use each option only once. Write your answers in the box below. There is an example at the beginning (*).
Speaking & Writing for this topic
Two short tasks scored against TOEFL rubrics. The prompt is generated for this topic — use the vocabulary you have just studied.
FROM THE TERMS AND CONDITIONS OF AN OVERDRAFT AGREEMENT ~23 min
This overdraft will not be (*) by any charge.
Charges for using an authorised overdraft:
• The Bank will not charge interest if your overdraft does not (1) £100. • The Bank will charge 1.26% per month on an overdraft balance above £100. This gives an equivalent annual rate of 16.22%. Interest is (2) daily on the overdraft balance.
Charges for going over an agreed limit:
• The Bank will charge you £12 if you become overdrawn without agreeing it with us first or if you go over the limit that you have agreed with us. We will charge you this amount each day your overdraft increases by £10 or more. We will do this up to a (3) of £100 each month. • The Bank will charge you a higher rate of interest when you become overdrawn without our agreement. We will charge you the Unauthorised Overdraft Rate. This is (4) 2.20% per month.
It is a condition of this overdraft that you make regular payments into your account. We may request full or partial repayment of your overdraft at any time. You can cancel this overdraft at any time but if you do so you must return any money you (5) us.
| # | Phrase | Definition |
|---|---|---|
| (A) | calculated (C) exceed | (E) maximum |
(*) AA (1) (2) (3) (4) (5)
Read the following sentences that have a preposition missing from them. For each sentence circle the preposition which best fits into the space from the options provided. Put a circle around the correct answer on the answer sheet. There is an example at the beginning (*). Do not mark more than one answer for each sentence.
Example: With this bank account you will pay no charges (*) the UK to issue cheques.
1 How much money do you have (1) your bank account at the moment?
2 She has not made a payment on her loan account this month so this morning she received a letter (2) her bank.
3 I have just opened a new savings account (3) the Royal Chatsworth Bank.
4 If you make a call to the bank, all calls are charged (4) local charge rates.
5 If I cannot make the repayments on my loan because I am ill and cannot work, will I be covered (5) my insurance policy?
6 My account went (6) the red by £200 last month.
7 Could you let me know (7) Tuesday if I will be able to borrow that amount as I want to go ahead and rent premises for my new business.
8 If you use internet banking you should make sure that your password isn’t known (8) anyone else.
9 I’m afraid that (9) the circumstances your insurance policy does not cover you for the missed payments.
10 Interest accrued (10) her savings at a very high rate.
| # | Phrase | Definition |
|---|---|---|
| (*) | A on B in | C under D of |
| (1) | A at B with | C in D on |
| (2) | A from B to | C of D in |
| (3) | A of B in | C on D with |
| (4) | A at B with | C through D on |
| (5) | A for B in | C with D by |
| (6) | A in B into | C over D on |
| (7) | A for B at | C in D by |
| (8) | A to B with | C as D at |
| (9) | A on B at | C under D for |
(10) A with B on C at D to
LISTENING
Listen to the interview between a radio presenter and an actress. Decide if the following statements are true or false.
1 Julie Barrie lives in London.
2 Julie Barrie saved half of the money that she made from her first job and she spent the other half.
3 Julie Barrie had to go into her bank for money because ATMs were not invented in the 1970s.
4 Julie Barrie’s rent was about £16 a week when she was a drama student.
5 Julie Barrie’s overdraft limit was £11 when she was a drama student.
6 Julie Barrie needed £250 as a deposit to buy her house.
7 Julie Barrie’s mortgage was at a fixed-rate of approximatley 5% for the first five years.
8 Julie Barrie says that she owns four houses in total.
9 Julie Barrie says that she has no credit cards at all because the interest rates on them are too high.
10 Julie Barrie paid £1 million for a work of modern art.
True or false?
| # | Phrase | Definition |
|---|---|---|
| (1) | (2) (3) | (4) (5) |
| (6) | (7) (8) | (9) (10) |
Speaking & Writing for this topic
Two short tasks scored against TOEFL rubrics. The prompt is generated for this topic — use the vocabulary you have just studied.